For Switzerland and Liechtenstein, estimated delivery times (preparation + transit) are:

• Priority / Priority with signature: 2 business days

• Economy: 3 business days

Orders are usually shipped with Swiss Post on the next business day; orders placed before 7 am (Swiss time) usually leave the same day. Swiss Post does not deliver at weekends and our warehouse is closed on national public holidays. During busy periods, for example before the holidays, delivery times may be slightly longer.

Choose Priority and order early: an order placed on Thursday ships on Friday and arrives on Monday. We cannot guarantee a delivery date. If the date matters, email us before ordering.

Yes. Enter the hotel name in the field provided, plus the street and number, postcode and your name as it appears on the booking. Make sure the parcel will arrive before you leave: otherwise it is sent back to us and handled as a return.

Switzerland & Liechtenstein:

• Economy: CHF 7.00 (free from CHF 100)

• Priority: CHF 5.00–10.00 depending on order amount (free from CHF 200)

• Priority with signature: CHF 2.00–12.00 depending on order amount (free from CHF 250)

Europe:

• France, Italy, Germany, Austria, Belgium and other neighbouring countries: CHF 20.00

• United Kingdom, Spain, Poland, Sweden, Czech Republic and other European countries: CHF 25.00

North America:

• USA & Canada: CHF 30.00

Rest of the world:

• South Korea, China, Singapore, Hong Kong, Australia and other destinations: CHF 40.00 (0–3 kg), CHF 60.00 (3–4 kg), CHF 80.00 (4–5 kg), CHF 100.00 (5 kg and above)

All international shipping costs are flat rates that include customs duties and import taxes: nothing extra to pay on delivery.

When your order is being prepared, you receive a confirmation email with a tracking number. Simply click on it to follow your parcel.

Check with your neighbours, the reception desk or your letterbox, then contact Swiss Post or FedEx with the tracking number. If the parcel still can't be found, email us.

International orders ship with FedEx Express within 2 business days. Estimated delivery times (preparation + transit):

• Europe (FR, DE, IT, AT, BE, NL…): 3–5 business days

• Rest of Europe (GB, ES, PL, SE…): 4–7 business days

• USA & Canada: 4–6 business days

• International (Asia, Middle East, Oceania…): 4–7 business days

These times are indicative. Occasional delays may occur during the holidays or due to customs checks.

No. For all countries, our flat shipping rates include customs duties and import taxes: you will have nothing to pay when your parcel arrives.